Your customers rely on you to provide check-ups needed to keep their vehicle in top shape. Are you giving your technicians enough time to conduct a multi-point inspection on each vehicle? If you aren't, here are a few reasons you should.
Did you know that 74% of customers believe they're getting a free multi-point inspection when they bring their vehicle in for routine maintenance?
Half of customers will give the go-ahead to make suggested repairs or maintenance while their vehicle is already in the shop.
The number one thing that convinces customers to make repairs is a verbal discussion with the technician. Second is a written report clearly listing the issues. Did you know that 24% of customers claim the results weren't explained to them and 8 in 10 customers say they are more likely to make the repair when they are shown photos or the actual part that needs to be repaired? This means that a verbal discussion and a paper report are a winning combination for your shop.
Consumers are 44% more likely to make repairs when you make it simple. For example, instead of telling them their battery is functioning at less than 50%, tell them their battery has about two weeks left.
34% of customers will never return to a repair shop if their battery fails within 30 days of being check, so do your best not to miss anything!